If you are planning to buy or custom-make a video brochure for your brand, one of the first questions that comes to mind is simple yet important: what is the video brochure warranty period? A warranty protects your investment and tells you how much the factory stands behind its product. Understanding it before you place an order helps you plan, budget, and handle any problem that may come up later.
A video brochure is a compact, foldable marketing device with a built-in LCD screen, speaker, battery and storage. When the cover is opened, the video starts playing automatically, combining the tangibility of a printed brochure with the engagement of moving pictures. Businesses use them for product launches, investor pitches, exhibition handouts, wedding invitations, training materials and client gifts. As a video brochure manufacturer, Shenzhen SSA Electronic Co., Ltd is an 18-year OEM factory that supplies sizes from 2.4 inches up to 10.1 inches, including business-card models, 7-inch options and a special video box.
The industry-standard warranty period for video brochures is 12 months, or one year, from the date of shipment. Shenzhen SSA Electronic Co., Ltd applies a 12-month warranty on its video brochure components and finished units. If a unit fails because of a manufacturing defect during this period, the factory replaces it free of charge. This is the figure most buyers should expect when comparing a video brochure from a reputable supplier.
A warranty covers failures that come from the factory side, not from normal wear and tear. Within the 12-month period, the following situations are normally covered:
When any of these faults is confirmed as a manufacturing defect, the manufacturer will repair or ｒｅｐｌａｃｅ the unit. In most cases, a factory like SSA replaces the defective unit or part free of charge rather than asking the buyer to pay for it again.
It is just as important to know what the warranty does not cover, because this affects how the video brochure is handled afterwards. Typically, damage caused by the user is excluded from the warranty:
Reading these exclusions before you order helps you handle the device carefully and avoid a situation where coverage is lost for an avoidable reason.
A long custom video brochure warranty is useful, but a strong factory reduces the need for it in the first place through quality control. SSA runs a strict quality control system before shipment, inspecting components, testing assembled functions and checking the final appearance of every unit. Each screen is checked for brightness and clarity, each battery is verified, and each video is played from start to finish. This "component check, functionality check and cosmetic check" approach means most units leave the factory in good condition, and genuine warranty claims stay low.
Yes. As an OEM/ODM factory, Shenzhen SSA Electronic Co., Ltd offers branding customization such as opening screen logo, package box, software function and brand label service. The 12-month warranty applies to customized video brochures just as it does to standard models. During production, you can customise the cover material, logo placement, pre-loaded video and audio, and packaging. If you plan a large order, ask the sales team to confirm the warranty terms in writing so both sides clearly understand what is covered.
Claiming the warranty is straightforward when you buy from a reliable supplier. Keep your order information and any photos or videos of the issue. Contact the supplier's after-sales department, describe the problem, and provide the order and serial information if available. SSA has a professional after-service department that replies quickly and helps solve the problem, often by sending a video guide or arranging a replacement for confirmed defects. Because the factory supports its products with 24/7 after-sales service, you are not left on your own after payment.
Q1: How long is the video brochure warranty period? The standard warranty is 12 months, or one year, from shipment, with free replacement for manufacturing defects within that period.
Q2: Is shipping the unit back covered by the warranty? Shipping arrangements may vary, so confirm the return method with the sales team before sending a unit back. Returns for confirmed manufacturing defects are usually handled on a reasonable basis.
Q3: Does the warranty cover the battery? Battery faults caused by manufacturing defects are covered. Gradual battery aging from long-term normal use is not covered as a defect.
Q4: Can I extend the warranty? Some factories offer extended warranty arrangements for large OEM orders. Ask your account manager for the options available for your order size.
Q5: Which sizes of video brochure are available? SSA supplies 2.4-inch business card, 4.3-inch, 5-inch, 7-inch and 10.1-inch models plus a special video box, all with rechargeable batteries and auto-play on open.
The video brochure warranty period is typically 12 months, and a responsible manufacturer backs this with component inspection and after-sales support. Before ordering, confirm the warranty term, what it covers, and how to make a claim. When you work with an experienced video brochure factory like Shenzhen SSA Electronic Co., Ltd, the warranty becomes a safety net you will likely rarely need, because the product was tested before it reached you.
